Please note that all orders placed during non-business hours, this includes weekends(Sundays), evenings and holidays, will not be processed until regular business hours have resumed. For a list of holidays USPS does not deliver please click here. Please allow 1-2 business days for your order to be processed and shipped, certain instances such as holidays or sales or products such as Rosin Presses make take up to 48-72 hours for the order to be processed and shipped. The USPS shipping options at the checkout are only estimates for determining delivery time they are not guaranteed, we are not responsible for any delays caused by USPS or other carries we may use. We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any shipments including Express shipments. HIGH5 is not responsible for packages lost by shipping carriers. All packages will be subject to an adult signature confirmation before delivery(ADULT SIGNATURE REQUIRED).
Shipping Options & Estimated Delivery Times(USA Only)
- First Class Mail (Accessories Only) - 3-5 Day Delivery
- USPS Priority (Standard) - See Chart Below
- USPS Priority Express - 2 Day Delivery
What if my package is missing, stolen or damaged?
Once your order has been shipped HIGH5 is not liable for the package or it's contents. Once you receive the tracking information it is your responsibility to monitor the package. If the package is stolen, missing/can't be found or damaged(thrown into water/snow/etc...) this is not covered under the warranty and HIGH5 will not provide a replacement.
When will I receive my tracking number?
You will receive an email containing the tracking number as soon as the items have been shipped. Please allow 24-48 hours for all orders to be processed and shipped.
What should I do if I entered the wrong shipping information?
Please remember to always double-check the information you enter when placing an order. If the information is incorrect this can cause delays/compromise package delivery. When placing an order the shipping information you provide us is the same information used as the shipping label for the package.
If incorrect shipping information is entered, the package will most likely be returned to our warehouse. If this situation occurs a customer service representative will contact you to obtain the correct information so that we may send the package to the correct address. Please be aware that you will be charged for the shipping costs to resend the package.
After placing an order, you will receive an email confirming your purchase. The email confirmation will include the shipping information you entered. If you realize that the information you entered was incorrect please do the following: Reply to the order confirmation email stating that the information you entered is incorrect, in the same email provide the correct shipping information. Please note that this can only be done within an hour since the order was placed.
Where does HIGH5 ship from?
All HIGH5 products are shipped directly from our location in Washington State.
For orders of $300.00+ we may request the following:
- A photo of your identification (ID or Passport)
- A photo of the card used on the order showing the name and last 4 digits
We do this to ensure that the full name and last 4 digits of the credit card used for the order are matching and that you are indeed 18 years of
age or older. You may send a copy of your ID/Passport to firstname.lastname@example.org or 805-832-0995.
If your address on your identification is different than the shipping address entered for the order we will request a photo of a piece of mail
that confirms you live at that address. We will store your information in our system so you will not be required to do so in the future. We
will always ask for this information on orders of $300+ in order to ship out your order so the faster you send it to us the faster we can process
the order. We will only use this information for the purpose of fulfilling your order. Under NO circumstances does HIGH5 rent, sell or trade
please understand that this verification system is designed to protect the consumer and HIGH5 in case of credit card fraud or underage purchases.